What exactly is social media?

by wordwrangler on May 21, 2009

In the words of Amber Naslund of Altitude Branding:

• It’s delivered in a human voice, instead of a corporate or “messaged” one

• It invites feedback, dialogue, and discussion, whether positive or critical

• It asks creators to be abundantly forthright about who they are and whose viewpoint they represent (if not their own)

• It’s participatory and interactive

• Its goal is to build relationships and contribute to a larger whole, not push messages or an agenda

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